What is your Returns Policy?
Customers in the UK can return any item other than "special order items" within 28 days of receipt for a refund, provided the item is unusued, in its original packaging and in ‘as new’ condition. You must notify us within 7 days of purchase that you are returning the goods.
Please note that in the interests of hygiene, items of a personal nature cannot be returned, unless they have remained sealed in their original wrapping or are faulty.
All returned goods are shipped at the customer’s risk and remain the property of the customer until received by Narked at 90 Ltd. Please ensure you package your return appropriately to prevent any damage to the items or boxes. All goods will be inspected upon return.
Please post your return to reach us on or before 28 days after the date of receipt. We recommend you use an insured, traceable postal service that insures you for the value of the goods you are returning. Please make a note of any tracking numbers in case they are required.
Please send all returned goods to:
Narked at 90 Ltd
15 Bentely court,
RETURN POSTAGE COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER
Please follow the following checklist for returning or exchanging items:
1. Email us for a returns form, complete and enclose with your order
2. Package your return to prevent any damage to the items or boxes. Please include any original packaging.
3. Post your return to reach us on or before 28 days after the date of receipt. We recommend you use an insured, traceable postal service that insures you for the value of the goods you are returning.
Can I exchange an item?
Yes, no problem. Please return the item within 28 days of receipt in an unused condition in its original packaging, detailing the required exchange on the returns form. Unfortunately, return delivery costs must be incurred by the customer, except where there is fault with the item or we have made an error.
When returning goods due to incorrect sizing or where a replacement is required, it is advisable to call the factory so the replacement item can be set aside or ordered before the return of the original item(s). This ensures that the goods can be dispatched with a minimum of delay in order to get them delivered to you promptly. You should then follow the normal returns checklist procedure as above to return the original goods.
What do i do if I’ve received a faulty item?
We want all our customers to receive top quality goods, so if you think there is a fault with an item you have received, please let us know straight away by contacting us between 8am and 4pm, Monday to Friday.
We will need you to tell us as soon as you discover the fault so we can resolve the issue for you as quickly as possible and send out a replacement.
As for refunds and exchanges, please download our returns form, complete with full details of the nature of the fault and include with the faulty item(s) to be returned. Follow the normal returns checklist procedure as detailed above.
What do I do if I’ve received an incorrect item or if an item is missing from my order?
If you think you have received an incorrect item or you are missing an item from your order, please let us know straight away by contacting us between 8am and 4pm, Monday to Friday - GMT.
It is advisable to let us know straight away in order that the correct or missing item/s can be set aside. This ensures that the goods can be dispatched with a minimum of delay in order to get them delivered to you promptly.
What do I do if I’ve been refunded an incorrect amount?
If you think you have been refunded an incorrect amount, please let us know straight away by emailing our customer service team at firstname.lastname@example.org
The following may, however, affect the amount you have been refunded:
• The delivery charge will only be refunded if the goods are faulty or an error has been made by us.
• Any discounts that were applied at the time of sale, which may not now be applicable.
Unless covered by the Distance selling Regulations, returns for reasons other than faults are exclusively and at the discretion of Narked at 90 Ltd, and may incur a restocking fee, this fee is set to only cover the costs of restocking and banking fees.