Pricing and Billing Help
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same country as our warehouse.
or you are in the EU and it is a personal sale,
We do sell to businesses in the EU and if you have a valid vat number and it is a business purchase we can remove the tax.
Countries outside the UK/EU the tax is removed at checkout but you may be charged a customs charge by your own country to import the goods.
WE WILL NOT DEVALUE THE CUSTOMS PAPERS SO DO NOT ASK.
I have a question on my charges.
Click the "My Account / Order Status" link at the top middle of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).